Forum:Link on reply mail can't be opened

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I sent a mail to support team. then reply mail was sent. on this reply mail, there is sentence,"A representative will follow-up with you as soon as possible. You can view this ticket's progress online. " and link to some page.
but, I wasn't able to go to the page.(maybe, to protect security, mail site(Yahoo! Japan) is forbidding to go from it to linked page.)
Would anyone put the link? ticket number? is #831.
--Carp-Marisa(鯉色マッリ) - talk 08:26, 28 March 2014 (UTC)

Hi Carp-Marisa, and welcome to the ShoutWiki forums. You need to log in through your wiki first because these messages are private, and accessible only to you and the admins. Once logged in, you should be able to read your ticket by clicking on this link. If not, let us know. Regards, --MYself (talk) 12:34, 28 March 2014 (UTC)
You might want to try this instead of what MYself posted. You can't view the replies on wiki, and they are not linked to your wiki account. The problem with the link is that it is protocol relative, which a lot of email clients don't support. We were made aware of this the other day, and we know why it's happening, we're just not sure which fix we're going to apply yet. --Lewis Cawte (talk) ShoutWiki Staff 17:48, 28 March 2014 (UTC)
Thank you, MYself and Lcawte!
Sincerely, --Carp-Marisa(鯉色マッリ) - talk 17:55, 29 March 2014 (UTC)