Vacancies/Customer Support Intern

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Open Positions

Please note that all of the following positions are unpaid internships; if you're looking for a job that can get you rich quick, then we're not for you.

Technical



See also; Other roles at ShoutWiki.

This position has been filled.

You want to help out our over 700 wikis in the issues they may face, whether it be site customization, attracting new contributors, dealing with spam and vandalism or all of the above!
You know what {{#if:{{{foo}}}|hello| }} does and you're not afraid of learning more about CSS, JS and MediaWiki's wikitext.

The Customer Support Intern reports to Jack Phoenix, the Head of Customer Support Team.

Job Description

The Customer Support team are the face of ShoutWiki when it comes to contacting users, and we're looking for a new intern to fill a gap in our team! In more detail, your job will include:

  • Working with users and co-ordinating with other staff departments to get issues sorted as quickly and efficiently as possible.
  • Monitoring recent change feeds to find Terms of Use violations and vandalism.
  • Helping users create logos, gadgets and templates for their wikis.

Requirements

  • Strong knowledge of wiki markup.
  • Clear communication skills.
  • Fluent in at least one language.
  • Initiative, there's an old wiki saying, "Be bold" - we understand it takes a while to learn the ropes, but users don't like waiting weeks for replies to their questions.

Bonus Requirements

  • Design skill - If your nifty with Photoshop or Gimp, it's a real bonus. You could well be asked to help relieve a backlog at Logo Creation Wiki or helping the Technical staff design a new skin!
  • Knowledge of HTML, CSS and JavaScript.
  • Basic developer understanding of MediaWiki is handy when coordinating with the developers!
  • Social media user, we use social media sites such as Facebook and Twitter to stay in contact with our users.
  • Knowledge of another language or multiple languages!

Applying

If you're interested in this position, please e-mail sbojmoc.ikiwtuohs with "Customer Support Intern" as the subject.
Tell us a bit about yourself and why you're interested in the position.
We will happily read CV/resumes in .txt, .pdf and .doc (or equivalent LibreOffice/OpenOffice formats) if you attach them, and we appreciate links to portfolios, wikis you've edited and links to any of your previous work.