Customer Support Team

Page last edited 23 days 5 hours ago
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ShoutWiki's Customer Support Team

These people are our customer support staff. If you need help with your wiki, they can help you. The staffers have full access to all wikis and they're shown on Special:ListUsers/staff on every wiki, so don't hesitate to ask for help. The customer support staff can help you with issues such as JavaScript, CSS, MediaWiki extensions and dealing with spam.

Jack the…cat.

Kitten.png Jack Phoenix leads the customer support staff. He is a MediaWiki software developer and has an extensive background in translations, having translated various bits of the MediaWiki software.

He lives currently in Turku, Finland and speaks fluent English, native Finnish and some French and Swedish.


Nicmavr avatar.jpg Nicmavr is known for his extensive background with Halopedia, his home wiki. He has moderate to extensive experience in HTML coding, basic wiki markup and IRC commands, and is also capable of running basic bot operations using pywikipediabot and AutoWikiBrowser.
Nicmavr is currently based in Cyprus, and speaks native English and fluent Greek.

DeviantSalens ShoutWiki Staff

DeviantSalens.png DeviantSalens speaks Norwegian natively, but he can speak other languages: English, Spanish and Portuguese. This is an user who can use CSS, JavaScript, HTML and Wiki-code. He supports ShoutWiki's Spanish and Portuguese wikis. Also, he leads ShoutWiki's Spanish Hub.

You can contact him in English, Spanish or Portuguese.


Rainbow-Unicorn.png SamanthaNguyen (also known as Samantha) is a member of the Customer Support Team who works with MediaWiki software and web development. In her free time, she likes drawing and animating, as well as reading fictional books. She is also a system administrator on Brickimedia, has over five years of experience with wikis, and is an English native speaker.

Contact us

There is a variety of means to contact the Customer Support Team. If you need to speak to us privately, we recommend emailing us either directly or through the contact form since wiki talkpages are public.

Wiki talkpages
For example, if you would want to leave a message to Jack Phoenix, you could do so on User talk:Jack Phoenix.
The Customer Support Team's email is troppusmoc.ikiwtuohs.
Contact form
Special:Contact is an on-wiki interface for sending email to the Customer Support Team.